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When we receive your orders it will be processed within 3-5 working days and dispatched. Once your order is dispatched from our warehouse it will be delivered by Fastway couriers. Due to circumstances beyond the control of some deliveries may take longer than expected due to strikes, incorrect address, our selected couriers operational failures etc. Please ensure you pay careful attention to the address box and contact phone number at the checkout stage as this will form your address label for shipping. Failed deliveries from the courier cannot be replaced until the item is returned by our courier to us. In the event of a failed delivery, the goods are returned to us promptly by the couriers. Once we have received the goods back we will ring you and try and verify your correct delivery address or we will cancel your order if required.


If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the ordered item.  You can let us know by either (i) returning the items with the returns form within the 14 day period or by contacting us within the 14 day period:

Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.

Items must be returned in the condition you received them.  For health protection and hygiene reasons,  we are unable to offer refunds, replacements or exchanges on certain medical or personal care items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).


You can return your items either by post or in person to a Britton’s Pharmacy Store convenient to you. Returns must be received by us within 14 days of you notifying us that you wish to return your items.
To return the items in store, you will need a copy of your order confirmation.


Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 10-14 Business Days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders.  If you do not receive your refund within 14 days of us receiving the returned items, please contact us:

Paypal Refunds
If you have paid for your order by PayPal, you can only return your order by post. PayPal orders cannot be returned to store.

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